Training for Customer Service Teams
1. Building Emotional Resilience in High-Stress Interactions
Goal: Help customer service teams develop resilience when dealing with challenging customers or situations.
Outcomes: Improved stress management, better customer interactions, and reduced employee burnout.
Duration: Two-day training (12 hours).
2. Effective Communication Skills for Customer Service
Goal: Train teams to communicate clearly, empathetically, and effectively with customers.
Outcomes: Increased customer satisfaction, fewer conflicts, and better issue resolution.
Duration: Three sessions (12 hours total).
3. Self-Care for Frontline Employees
Goal: Provide customer service teams with tools to care for their well-being while managing demanding workloads.
Outcomes: Reduced burnout, higher job satisfaction, and sustained productivity.
Duration: Three-day training (18 hours).
Workshops for Customer Service Teams
1. Handling Difficult Customers
Goal: Train teams to effectively manage and resolve challenging customer interactions.
Outcomes: Reduced tension, improved customer outcomes, and greater confidence in managing conflict.
Duration: One-day workshop (8 hours).
2. Team Resilience and Peer Support
Goal: Strengthen team collaboration and mutual support to handle high-stress periods effectively.
Outcomes: Better teamwork, reduced stress, and higher overall performance.
Duration: Two-day workshop (12 hours).
3. Improving Emotional Regulation in Customer Service
Goal: Equip employees with tools to manage their emotions during high-pressure situations.
Outcomes: Enhanced self-control, better customer interactions, and improved resilience.
Duration: One-day workshop (8 hours).